Returns & Exchanges

At Planet Cyclery, we want you to be fully satisfied with your gear; if a product doesn't meet your expectations, you can return it within 30 days of purchase in its original, unused condition. We are committed to a hassle-free process to get you back on the road or trail as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, manuals, and small parts are included to avoid restocking fees.

• 3.
  Ship the Gear

  Print your prepaid shipping label from the portal, attach it to your box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned items, we will issue a refund to your original payment method within 5 to 7 business days.